Terms and Conditions

FAQs

 

 

 

What is ‘Prasadi Store (newshop.com.au)’

 

Prasadi Store (newshop.com.au) is an Online Store based in Minto Sydney NSW.

 

What kind of products do you sell?

 

You can choose from over hundreds of  products spread across various categories such as Kitchen, Gaming, Puja Furnitures, Musical instruments,etc.

 

What cities and locations do you deliver to?

 

Prasadi Store (newshop.com.au) delivers most of its products to all over Australia, but bulky furnitures  to  the Sydney suburbs.

 

How do I place an order on Prasadi Store (newshop.com.au) online shop?

 

 

 

-          Visit www.newshop.com.au and browse the product list on the left hand side or top section of the page. The search can be refined by typing in a product or brand name in the search box in the top right hand corner of the page. For information on the product click on the image for expanded information to be displayed.

 

-          Click Add to Cart to add you’re shopping to your basket.  To add more products click continue shopping.

 

-          When you have completed your shopping click proceed to checkout. Members of the Prasadi Store (newshop.com.au) Website can log in at this stage and your details will automatically completed.

 

-          If you are not a member you can register for free membership or checkout as a guest using your email address and contact phone number.

 

-          Enter your billing and delivery details click Next.

 

-          Choose your delivery method, and click Next

 

-          Choose your payment method, and click Next

 

Your shopping cart can now be reviewed and the full order with all costs can be seen.

 

Further delivery instructions or special information can be provided at this stage. In Order and Delivery Comments text box, you can enter such as the time frame you can receive your order or if you are not home at the time of delivery you can instruct the delivery person to leave your parcel at the door.

 

If you have any other comments then please let us know.

 

An order confirmation will be sent to your email, confirming that we have received your order. You may also get a payment confirmation email from PayPal.

 

When does Prasadi Store (newshop.com.au) deliver?

 

Your orders placed will be dispatched within 2 business days and delivered within same or next day after dispatch to metro areas and more to remote areas. Bulky items delivery for Sydney will be on early morning, late afternoon on weekdays or weekends at an agreed time.

 

Is there a minimum order value for delivery?

 

There is no minimum order value for delivery. However, there is a delivery charge for orders.

 

 

 

What is Prasadi Store (newshop.com.au) delivery process?

 

Once order is placed online, the order is picked and packed, checked for quality, physical condition, etc. by a dedicated team of trained staff and then sent for delivery at your door step. Once the order leaves the store for delivery, a notification will be sent on your registered email address and mobile number. In case of any changes in the delivery schedule or ordered quantity, you will be notified well beforehand.

 

What if I'm not home to receive my order?

 

Once the order is dispatched from the store, a notification will be sent on your registered email address and mobile number. In case of non-availability at your residence, our Delivery Expert will try reaching you on the registered mobile number. The order will accordingly be rescheduled only after getting a confirmation from your end.

 

Can I change my order once it has been placed?

 

Yes, you can still modify your order once it has been placed. However, once the order has been dispatched from the store upon which a delivery notification will be sent on your registered email address and contact number, no further changes can be made in the order. In case you wish to remove certain products from the order, there always is an option of returning the products (Except Perishable products like Meat and Vegetables). In case you wish to order some additional products, you can always proceed placing a new order.

 

Can I place an order online and pick up my order from your store?

 

Certainly you can. Our address will be provided to you upon request to organise time for pickup.

 

What is your opening hours?

 

Since we are not brick and mortar store, we do not have fixed opening hours. Viewing, purchase and product pickup can be organised at mutually agreed time.

 

 

 

 

What if I didn't like the quality of the products delivered to me?

 

We would request you to check the products while accepting the products during delivery. In case you are not satisfied with the quality of the products, please return those products to our Delivery Expert. A request for refund will be initiated and cash will be credited into your Prasadi Store (newshop.com.au) online account, which can be redeemed while placing orders the next time.

 

 

Can I cancel my order?

 

No return or cancellation is possible after accepting delivery. In case you would like to cancel the order for some reason, you can send us an e-mail on the 'Contact us' page with the following details: date of order, order number and reason for cancellation. Else you can call us for the order cancellation. We will cancel the order and process the refund.

 

What if products ordered by me are out of stock?

 

In a rare case, where products ordered by you are out of stock, we would be providing substitutes for the product unavailable. This substitute can be of the same variant but from a different brand. The decision for the substitute is taken by our Food Specialist who has a fair understanding of product catalogue. Our specialist will also suggest alternate products, in case similar products are not available, which could be delivered in place of the ordered products. In case, we are not able to offer substitutes, we will deliver the rest of the products at your convenience and process a refund for the out of stock products in case of prepaid order or modify the Invoice in case of postpaid orders. In case of alternate products selection, the cost of these will be adjusted against original payment received and the balance will be refunded back to you or any extra cost (after confirmation from you) will be collected in cash by our Delivery Expert or will be credited to your online Prasadi Store (newshop.com.au) account in case of Prepaid Orders.

 

In case you are not satisfied with the suggested substitute you can always return the product at the time of delivery.

 

 

 

 

 

 

How can I pay for my Prasadi Store (newshop.com.au) orders?

 

We accept a wide range of payment options for your convenience:

 

Credit Cards

 

Debit Cards

 

Net Banking

 

PayPal

 

All electronic payment information is kept strictly confidential and with the help of our payment gateway partners your transactions are conducted over secure SSL encryption technology.

 

Are there any hidden charges I should know about?

 

No, the price listed on the product page is all you pay. No additional sales tax, and no other hidden charges. Our philosophy is simple - What you see is what you pay!

 

Is it safe to use my credit/ debit card on Prasadi Store (newshop.com.au) Basket?

 

Yes it is absolutely safe to use your card on newshop.com.au

 

How do I know the payment status?

 

It's easy you login to Your Account and view the Payment Status on your order in the My Orders section.

 

 

 

 

When and how will I get my refund in case of cancellation or product return?

 

You will get refund with-in 2 workings days. There will be a cancellation fee of 1.5% which will be deducted from your refund amount.

 

What credit cards do you accept on Card?

 

We accept Visa, and Master card.

I have received my order but there is problem with it, what can I do?

 

Once order is accepted by you, in case of any further issues with the order for the below mentioned reasons, please send us an e-mail at myprasadistore@gmail.com or call us at 0415 238 576 within 3 days of receiving the order and our representative will get in touch and guide you with further procedure accordingly.

 

Damaged/Expired product received.

 

Pricing Issue.

 

Other product related issues.

 

For quality control reasons we do not accept returns for any other cases except above. Returns cannot be processed if the product has been opened or tampered with. Thus we request you to maintain all original packaging in order to receive the refund.

 

How do I find the product I am looking for?

 

Type in a product or brand name in the search box in the top right hand corner of the page and click on search.

 

For detailed product information click on the image of the product or on product name to expand.

 

Can my delivery address be different from my billing address?

 

Yes. Your delivery address can be different from your billing address. However, you can only have one order, to one delivery address. Multiple delivery addresses cannot be entered for a single order.

 

What happens if I receive damaged or incorrect items in my order?

 

Prasadi Store (newshop.com.au) takes special care while packing all orders, occasionally accidents or errors occur. Any damaged, missing or incorrect products must be notified to us within 48 hours of your order being signed for.

 

Should your parcel contain a faulty or damaged product Prasadi Store (newshop.com.au) in conjunction with the delivery company, will work to rectify the problem as soon as possible.

Thank you for shopping with newshop. We aim to make you delighted with your purchase from us.